Terms of Service

1. Contracting party and acceptance

WeCyber is the trade name of the Service. The contracting service operator is the entity identified in your order form, contract, or invoice. If you use the Service for an organization, you represent that you have authority to accept these Terms for it; “Customer” includes that organization and its authorized users.

Your order form, signed agreement, data processing agreement, and these Terms form the Agreement. In a conflict, the order of priority is a signed specific agreement, the order form, the data processing agreement, and then these Terms. Do not register for or use the Service if you do not agree.

2. Accounts, permissions, and security

• You must provide accurate information, protect credentials, and remain responsible for account and authorized-user activity. Accounts may not be sold, rented, or shared with unauthorized people.
• Account administrators may invite users, assign roles, switch among authorized accounts, and manage Customer Data. Customer is responsible for its administrators and internal permission settings.
• Notify us promptly of compromised credentials, suspicious login, or unauthorized activity. We may require password resets, restrict sessions, or take other reasonable measures to protect the Service and customers.

3. Service scope and changes

The Service may include GEO visibility and sentiment insights, prompt management, website and Lighthouse analysis, CRM, prospect and inquiry management, email templates and delivery, mailbox synchronization, tasks, webhooks, APIs, credits, and related features. Entitlements, capacity, regions, AI platforms, and support levels depend on the applicable plan or order.

We continually improve the Service and may change interfaces, workflows, providers, or non-core features. For a material adverse change during a paid term, we will use reasonable efforts to give notice or provide a commercially reasonable alternative. Beta features may change or end at any time.

4. Fees, plans, and credits

• Fees, currency, taxes, billing cycle, renewal, and refund rules are stated in the order or purchase page. Except where law or an order requires otherwise, paid fees are non-refundable.
• Some actions consume credits, including contact-detail retrieval, AI analysis, and email delivery. The credit rate shown before an action or in its feature description applies, and the system ledger is the primary record of balances and usage.
• Credits are shared by authorized users in an Account. They have no cash value, may not be transferred without permission, and may expire under the plan or order. You may ask support to investigate and correct a deduction caused by a verified system error.

5. Customer Data and license

Customer retains its rights in data and content it uploads, synchronizes, or creates. Customer grants WeCyber and necessary providers a limited, non-exclusive license to host, copy, transmit, transform, and process Customer Data only to provide, protect, and support the Service and perform the Agreement.

Customer represents that it has all rights, notices, consents, and other lawful bases needed to submit and use Customer Data. Do not submit data prohibited by law or highly sensitive information such as passwords, full payment-card details, government identifiers, health data, or biometrics without appropriate safeguards and express authorization.

6. Prospects, public data, and website analysis

• Prospect discovery and website analysis may use customer-provided sources, third-party APIs, or publicly accessible information. Public information can still be subject to privacy, intellectual-property, website-term, robots.txt, and other restrictions.
• Customer is responsible for ensuring that collection, filtering, enrichment, matching, export, and outreach are lawful. Customer must not bypass access controls, impersonate others, infringe rights, or use the Service for unfair competition.
• WeCyber does not warrant that public or third-party data is complete, continuously available, or always accurate. Customer must verify it before significant sales, compliance, or other decisions.

7. Email and marketing communications

• Customer may email only recipients it may lawfully contact and is responsible for obtaining and retaining required permissions, identifying the sender truthfully, providing valid contact details, and offering a clear unsubscribe method.
• Purchased-list spam, deceptive subjects or identities, phishing, malware, harassment, ignored opt-outs, or conduct that could damage shared sending infrastructure is prohibited.
• Delivery depends on recipient servers, domain reputation, content, list quality, and providers. We do not guarantee delivery, opens, replies, or conversion. We may limit, suspend, or review sending to prevent abuse.

8. AI features and analytics

AI, sentiment, ranking, keyword, prompt, recommendation, and other automated outputs may be inaccurate, incomplete, outdated, or similar to outputs for others and are not legal, financial, medical, or other professional advice. Customer must conduct human review and is responsible for using, publishing, or relying on output.

Customer must have rights to provide AI inputs and use outputs and must not input confidential or restricted data it cannot disclose. Third-party AI platforms may process necessary inputs under their own terms; enabling a platform authorizes the transfers needed for that feature.

9. Acceptable use

• Do not use the Service for illegal, fraudulent, infringing, harassing, or discriminatory activity, or to create or distribute malware, spam, or unlawful content.
• Do not disrupt or circumvent security, permissions, rate, credit, or usage limits or access another account, system, or data without authorization.
• Do not reverse engineer, resell, or copy core Service functionality, or automate scraping, load testing, or bulk access against WeCyber itself except with written permission or through an official API.
• Do not conduct activity likely to cause WeCyber, a customer domain, an IP address, or a provider to be blocked, blacklisted, or exposed to legal risk.

10. Third-party services and integrations

The Service may connect to WordPress, mailboxes, email delivery providers, AI platforms, analytics tools, and other third parties. Third parties are responsible for their services, which are governed by their own terms and privacy notices. Customer must authorize access, maintain valid credentials, and follow third-party rules. Provider changes, rate limits, outages, or termination may affect a connected feature.

11. Intellectual property, feedback, and confidentiality

WeCyber and its licensors retain all rights in the Service, software, designs, models, documentation, and brands. The Agreement grants Customer only a limited, revocable, non-transferable right to use the Service for internal business purposes during the subscription. Customer may provide feedback, which we may use freely if it contains no Customer confidential information.

Each party will reasonably protect non-public business, technical, and customer information received through the relationship and use it only to perform the Agreement, excluding information already public, independently and lawfully obtained, or required to be disclosed by law.

12. Suspension, termination, and data

Customer may stop renewal or terminate as stated in the order. We may restrict or suspend affected features for non-payment, material breach, security or legal risk, or a lawful authority request. Where reasonably practicable, we will give notice and an opportunity to cure. Material or repeated violations may result in termination.

On termination, use rights end immediately. Customer should export needed data before termination; remaining data is handled under the Privacy Policy, order, and backup cycle. Payment, confidentiality, intellectual-property, liability, and dispute provisions that should survive by nature remain effective.

13. Disclaimers and limitation of liability

To the extent permitted by law, the Service is provided “as is” and “as available.” We do not promise uninterrupted or error-free operation or any particular ranking, traffic, lead, delivery, reply, revenue, or business result. Maintenance, emergency security measures, the internet, and third-party failures may affect availability.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages or lost profit, revenue, goodwill, or data. WeCyber’s aggregate liability under the Agreement will not exceed the amount Customer actually paid for the affected Service in the twelve months before the event giving rise to the claim. Liability that cannot lawfully be excluded or limited remains unaffected.

14. Governing law, changes, and general terms

The governing law and dispute venue are stated in the order or signed agreement. If neither specifies them, the law and competent courts of the service operator’s registered location apply. The parties will first attempt in good faith to resolve disputes informally.

We may update these Terms for legal, service, or security changes and will revise the date above. We will reasonably notify customers of material adverse changes. Continued use after the effective date accepts the update; otherwise, stop using the Service and terminate as permitted by the order. An invalid provision does not affect the rest, and failure to enforce a right is not a waiver.